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Over the past two decades, the adoption of all things smart and digital has improved many aspects of business. The introduction of email to the mainstream allowed businesses to correspond with their stakeholders more effectively than ever before. The use of social media opened new avenues for marketing, customer engagement, and branding for many enterprises. The vast improvements in data science have given organizations the tools to further improve and make more successful decisions. The information age has been particularly beneficial in business.
Today, these digital innovations still continue to help grow enterprises. If you manage or own a business, you know that these tools have become indispensable. And if you want to keep improving, here are five programs that make businesses run more efficiently.
Virtual Phones
One of the most productive changes in business in recent times is the move to more relaxed work arrangements. Working remotely, in particular, has increased productivity for organizations that try it.
According to Business News Daily, working from home adds another 1.4 days of worth of productivity each month. They add that this arrangement also reduces stress and contributes to a healthier lifestyle. Most companies that allow remote work also use virtual phones.
Aside from giving employees the ability to stay in contact wherever they go, virtual phones also reduce wait times during calls. The person who reaches out to the company is directed straight to the person concerned without going through the laborious transferring steps. The time and manpower saved here add up and result in more efficiency.
Timekeepers
Imagine having to manually note every single employee’s logs every single day. This is tedious and frankly too menial to devote anyone’s time. Timekeeping programs help businesses track their employees’ comings and goings in a more efficient and accurate way. It’s a simple, but highly effective application that compiles the workers’ logs and determines if they are late, under time, or absent. The use of these programs also significantly helps payroll in making sure everyone is paid what they’re due.
From the employee’s perspective, a timekeeping tool is also very easy to use and remember. With just a couple of clicks, they’ll be able to record their working hours for the day.
If you charge clients by the hour, there are applications that automatically calculate and produce invoices based on the amount of time spent on a task. This removes doubts and uncertainties for both your clients and your business.
American Express has published a helpful list of some of the best timekeeping applications out there.
Project Managers
Project management software basically gather all the necessary tools and data for a project and allow all the necessary people access to them. Imagine an online dashboard that contains information, links, tools, and others that can help teams work together in real time. These applications are usually the main ones people use when they’re at work. It also usually explains every task and its objectives in detail.
Employees love these collaborative programs because they allow for a more seamless exchange of outputs and ideas between people, even if they’re not in the same place. It also keeps everyone in the loop for updates and changes to what needs to be done.
Most of these programs offer different access types to different people in an organization. Managers can assign tasks, set deadlines, and check the progress of individuals. It can also serve as a tool for comparing performances and contributions across teams.
Front Office Managers
The client-facing side of businesses faces a shared challenge in that the customers may not always understand the same things or have similar goals with the organization. Front office management tools bridge this gap by being the one-stop-shop for engaging with clients. With these applications, clients can get and provide information, set appointments, and even make payments. Automating these things frees up the staff to address more complex concerns or perform more important tasks. It keeps interactions more efficient and intuitive.
It also has the benefit of recording and tracking interactions with clients for a more accountable experience.
In the healthcare industry, practice management software adds another layer of safety for both parties because it reduces the need for meeting and interacting in person. Now, because of Covid-19, this tool has the ability to help prevent further spread of the virus.
Feedback Gatherers
These applications give businesses the ability to ask for and gather feedback from inside and outside the organization. Feedback is highly important in business because it highlights areas for improvement and success. It also helps management get a pulse of the staff or clients while those on the other end also get a sense that they are being listened to.
Compared to traditional surveys, feedback applications are more efficient in gathering and compiling data. They also usually present this information in a more insightful and easily understandable manner. This whole process is automated, and the results are usually clean and complete enough for a presentation.
Running a business as efficiently as possible requires hard work, focus, and these applications.
