Living in an HOA-managed community in Phoenix can be rewarding. Homeowners’ Associations (HOAs) are managed in the same way as other organizations. Often, HOA board members find it hard to work on all pertinent concerns and admin tasks at the same time. That’s exactly where outsourcing can help. There are numerous credible Phoenix HOA management companies to choose from, and each of these services have a few pros and cons. In this guide, we are sharing more on things to ask when outsourcing HOA management.
- Experience in the industry
As a prospective client, you need to know if the agency is the right fit for your HOA. For that, a few questions are worth asking, such as –
- How long have you been in business?
- How many properties and HOAs do you currently manage?
- What are some of your biggest and/or oldest clients?
- Have you worked with HOAs that have similar structure and management needs?
- Can you share your licensing and other details?
A company that has been working with HOAs in Phoenix for the longest time wouldn’t take long to answer these questions. Schedule a personal meeting with the concerned agency and gauge their answers.
- Services offered
Not all HOA management companies have the same service profile, and it makes sense to know what the agency can do for your community. At the basic level, a company should be able to offer –
- Financial management and planning
- Admin tasks
- Community maintenance
- Customer service
- Legal work & compliance
Ensure that you hire a company for a minimum period, to understand their experience with HOA management. Testing the agency for a while can also help in collaborating better in the long run.
- Work approach
Homeowners’ associations often need a manager, to handle the day-to-day affairs, and it is important for the HOA management company to stay involved. Ask the concerned agency about their approach to the job, whether they would be assigning a dedicated team for your HOA, and their use of technology. A considerable amount of HOA admin and management work can be done online, and therefore, the right tech solutions are relevant.
Finally, do discuss the costs in depth. Some HOA management companies have ready packages, which include the basic work that such associations need, while others may offer bespoke services as the client may demand. Either way, it is wise to discuss financials in advance, and more important, if your association can afford the company for years to come.