Banks are relying on Artificial intelligence to enhance the experience of their customers. These AI automated software are proven to be a revolution in modern-day banking. Tasks that used to be done physically with papers and meetings are now being done on swipes and clicks, and all the credit goes to the advancement in technology in the banking sector.
The bots used in banking allow the banks to connect with millions of customers and resolve their issues without the customers being there. Below we are going to be looking at some of the best bots used in banking:
- Ally Assist from Ally banks.
Ally banks were the first ones to introduce banking bots in the arena. Ally assist was launched in 2015 to ensure that the customers get a smooth banking experience to monitor their accounts. Ally Assist is available on iPhones and is used to perform transactions, bill payments, and provide bank details. They later developed an application compatible with Amazon Alexa and used it to execute the commands just by listening to the user.
- Amy from HSBC bank.
Amy is a customer-serving platform from HSBC bank. It is available to serve customers 24/7. The bot is available on both mobile and computer and knows the languages English and Chinese. The bot is available on various product platforms and will be further extended to more.
With the help of a customer feedback mechanism, Amy can learn more things, fix her mistakes and gain more knowledge to answer all kinds of queries.
- Citi bot SG from CitiBank.
Citi bot SG from CitiBank is a chatbot that enables you to access your bank account information through Facebook. It can answer many customer queries and help them check their bank account balance, provide credit/debit card summaries and transaction details.
- Eva from HDFC.
Eva from HDFC was the first and largest AI-powered banking chatbot with the latest AI and Natural Language Processing. It can easily understand customer queries and bring out information from millions of sources. Eva has answered millions of queries with 85% accuracy. Eva has more than 20,000 conversations every day with people all around the world.
- Eno from Capital One.
Eno from Capital One is at your service 24/7 to help you shop efficiently and safely and keep your accounts safe. It functions to alert you whenever unusual and suspicious activity occurs, such as fraud, generous tips, and duplicate charges. Eva can provide you various information, including your account balance, available credit, due dates, and transaction history.
- Ceba from the Commonwealth Bank.
Ceba is your virtual banking assistant from the Australian multinational bank, Commonwealth. It’s functioned to answer millions of questions and be at your service 24/7. The bank says Ceba can perform around 200 different banking tasks and answer your day-to-day banking questions.
Ceba can also give you a tutorial on performing certain banking activities online and give you the right advice when you need it. Ceba understands when you need human support and helps you connect with one whenever needed.
- Clari from TD.
Clari is your friendly chatbot from TD bank. Clari can answer common banking questions such as your account balance and spending patterns, is available 365 days of the year, and responds to your queries in less than 5 seconds.
An impressive feature of Clari’s is that it can categorize your transaction into different tabs and help you understand your spendings in a better way. It can also help you with basic banking tasks, such as sending money, paying bills, and finding TD locations near you.
Above mentioned are the seven bots used in banking in various banks. Your bank, too, can have its chatbot. Contact ServisBOT today.